Remote Customer service Jobs • North America

Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.

You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.

Take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. You will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Act as a core member of our Fulfillment Team, playing a critical role in the customer’s experience.

As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.

Reporting to the AP Lead Customer Health Assurance the mission is to work with ServiceNow’s customers in ensuring improvement in adoption customer satisfaction and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. You will work with customers to understand key concerns issues and reasons for obstacles that are preventing adoption and improve overall satisfaction.

Lead customers through implementation, onboarding, and adoption, ensuring their success from setup through scale. Conduct 2-4 high-impact customer sessions daily, including hands-on modeling and training calls. Build and refine financial models; this includes forecasts, balance sheets, income statements, and scenario analyses. Partner with internal product and success teams to continuously improve Runway’s onboarding experience. Measure and drive outcomes like time-to-value, customer retention, and user independence.

The Senior Customer Success Manager (CSM) is the primary point of contact for all matters related to Impact features and benefits. They oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products. The Senior CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drives customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals.

Be the first line of contact for members via email and the ticketing system, providing timely, friendly, and helpful responses daily. Manage all communications via the Intercom platform. Spot the difference between a quick fix and something needing a deeper dive, escalating where appropriate to keep things moving smoothly. Keep a clear head and a clean inbox, staying organized across multiple tickets, deadlines, and internal priorities.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email, and phone call, you will serve as a key contributor to the success of 7shifts. We’re building an inclusive work environment and encourage candidates from all backgrounds to apply.